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The Service Authority’s online Customer Self Service and payment-by-phone functions will not be available on Sunday, January 23, from 5:00 a.m. until 8:00 a.m. due to scheduled system maintenance.
For emergencies, please contact our Emergency Dispatch Office at (703) 335-7990.
We apologize for any inconvenience.

If you have overdue water bills, please contact us immediately at (703) 335-7950 to pay your bill, set up a payment plan or learn about available assistance. Service disconnections for non-payment resume in October.

Please note that the online Customer Self Service and payment-by-phone functions are not available for one and a half hours each week, between 11:30 p.m. Saturday and 1:00 a.m. Sunday, due to scheduled system maintenance. We apologize for any inconvenience.

We encourage customers to go paperless and sign-up for electronic billing and pay through the electronic options available, such as free e-check.

For more information about the Service Authority's response to COVID-19 and your water service, please click here

The Service Authority now offers new payment options and lower convenience fees. Customers can now store payment information and receive optional payment reminders. Registration is not required to make one-time payments. Customers can continue to pay by phone at 703-335-7950.

To login, enter your Email Address and Password in the fields below.

Email Address Password

For new user account registration Click Here