Emergency Dispatch: (703) 335-7982
Customer Service: (703) 335-7950

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Notice: Effective October 19, 2020, the Service Authority’s Customer Service and Utility Permit counters in the Raymond Spittle Building is open for in-person transactions between 9 a.m. and 5 p.m., Monday through Friday. All visitors must wear a face covering while inside the building, which is located at 4 County Complex Court in Woodbridge. All other Service Authority facilities remain closed to the public in response to COVID-19. Changes to our facilities’ operational status and hours do not impact our customers’ water services, which remain uninterrupted.
For additional information, please Click Here.
We encourage customers to go paperless and sign-up for electronic billing and pay through the electronic options available, such as free e-check.
Please note that the online Customer Self Service and payment-by-phone functions are not available for one and a half hours each week, between 11:30 p.m. Saturday and 1:00 a.m. Sunday, due to scheduled system maintenance. We apologize for any inconvenience.
The Service Authority now offers new payment options and lower convenience fees. Customers can now store payment information and receive optional payment reminders. Registration is not required to make one-time payments. Customers can continue to pay by phone at 703-335-7950.
To login, enter your Email Address and Password in the fields below.
For new user account registration Click Here